FAQ

General

WHAT IS WP-PUBLISHER?

WP-Publisher is a powerful WordPress based, all-in-one publishing software solution, developed by DutchGiraffe | Digital Creatives. Our user-friendly publisher, professionally developed templates and drag & drop visual page builder help you to publish your own responsive publication quickly and easily. You can ensure the online consistency of your brands and share your story, information or knowledge with the world.

WHAT CAN I MAKE WITH WP-PUBLISHER?

With WP-Publisher you can create interactive and fully responsive online magazines, blogs, newsletters, annual reports, staff magazines and many more online publications.

WHY USE WP-PUBLISHER INSTEAD OF A PRINT PUBLICATION?

By publishing online you can really interact with your readers. Adding polls gives you an insight on opinions, quizzes and games add an element of fun and allowing people to add comments to an article helps to build a good amount of user generated content. Another advantage is that content can be updated, news can be added and every publications is easily shared by email or on social channels. There’s much more to gain through online publishing.

HOW IS WP-PUBLISHER DIFFERENT FROM A WORDPRESS THEME?

WP-Publisher is much more than your average WordPress theme. It’s a highly detailed, online publishing platform which contains automated updates, premium third-party plugins & unlimited data & traffic. We handle the technical details; you just create beautiful publications.

CAN WP-PUBLISHER BE EMBEDDED ON WEBSITES?

To provide an optimal reading experience for your audience, publications created with WP-Publisher cannot be directly embedded on other websites. Features like custom domains and extensive branding possibilities allow you to blend your publications seamlessly with the rest of your online presence.

CAN I PRINT MY WP-PUBLISHER PUBLICATION?

No. WP-Publisher offers online publications and is therefore only online accessible. You can contact us to export the publication. The exported publication cannot be changed in the future.

WHY IS WP-PUBLISHER BASED ON WORDPRESS?

We believe in the power of sharing information and knowledge. That’s why WP-Publisher is based on WordPress, by far the most widely used CMS in the world. By using WordPress as a basis, we are able to evolve much faster than any other publishing platform. We develop our own plugins and use and optimize existing plugins. We use the power of more than tens of thousands of WordPress developers worldwide.

Marketing & Publishing

CAN I PUBLISH WP-PUBLISHER ON MY OWN URL?

Yes. If you own a domain name, your publication can be published on that domain.

CAN I PURCHASE A WEB DOMAIN THROUGH YOU?

Yes. Send us the name of the domain name you prefer. We’ll check if it’s available. If so, we’ll buy it and send you an invoice.

HOW DO I DISTRIBUTE MY PUBLICATION?

The publications are available online. You can drive your traffic as you would any other web page. For example through email, newsletter or links on your intranet.

CAN I UPLOAD A PDF AND CONVERT IT INTO A WP-PUBLISHER MAGAZINE?

No. It isn’t possible to convert a PDF automatically to a WP-Publisher responsive magazine. You can however recreate the magazine within WP-Publisher.

WHAT DATA CAN I COLLECT FROM MY PUBLICATIONS?

Through our integration with Google Analytics you can analyse the performance of your content in many ways. You can track page views, average time on site, exit pages and reader behavior. We also offer exports of the results of interactive features, such as quizzes and polls.

HOW DOES WP-PUBLISHER WORK WITH SEO?

Your WP-Publisher publication is accessible online. By using the Yoast SEO plugin it is possible to be found through search engines. You can give each page a title, description and keyword you would want to be found on. Yoast provides you with feedback and helps you optimize your SEO content.

HOW DO I INSURE MY BRAND IDENTITY?

You can add your logo and brand colors to your account. This will be implemented within your publication. For specials you can also use customized logos and colors.

HOW MANY DOMAINS CAN I HAVE?

You get one domain per license. If you’d like more, you can add an extra single publication or an extra publication group.

 

With an extra single publication you can use a different domain to publish one publication. With an extra publication group you can use a different domain to publish multiple publications.

HOW MANY WP-PUBLISHER PUBLICATIONS CAN I MAKE?

With WP-Publisher Unlimited and Custom you can make and publish as many publications as you wish. With WP-Publisher Single you can make and publish one publication per year.

Working with WP-Publisher

DO I NEED DESIGN EXPERIENCE TO WORK WITH WP-PUBLISHER?

No. We’ll guide you through designing an online magazine. WP-Publisher is suitable for everyone.

HOW DO I INCLUDE VIDEOS?

Videos can be added as a content block providing the reader with full control over the playback of the video. In most places where you can select an image as a background, you can select a video instead. We support video players such as YouTube and Vimeo and HTML5 video formats (webm and mp4).

CAN I ADD MULTIPLE USERS?

Yes. In your Account you can add users and give them the right account permissions.

CAN I USE CUSTOM FONTS?

Yes. In your Settings you can choose or upload any font you like to use.

CAN I ADD MY OWN STYLING?

Yes. WP-Publisher provides the option to add your own CSS. This makes it possible to add unique designs you’ve created yourself.

CAN I GET HELP DESIGNING MY PUBLICATION?

Yes. We can help you in many ways. When you buy a license, you get a free design training for you and your team. Our team of dedicated design professionals will share their experience with you and teach you every trick in the book. Of course you can also get help from our customer service.

Security

WHO CAN SEE MY PUBLICATION?

WP-Publisher offers full control over who can view your publications. You can decide per publication if the content is publicly available, or enable password protection so you can share your publications privately with your relations or employees. We can also provide tailor-made solutions if you require other ways to protect your content.

CAN I SECURE MY PUBLICATIONS?

Yes you can. You can decide per publication if the content is publicly available, or enable password protection so you can share your publications privately with your relations or employees. We can also provide tailor-made solutions if you require other ways to protect your content.

DO YOU SUPPORT SSL?

All your publications are protected with SSL by default.

CAN I HOST WP-PUBLISHER ON MY OWN SERVER?

WP-Publisher runs on a platform with high availability that is heavily optimized for WordPress, so you don’t have to worry about performance.

 

If you’re interested in self-hosted solutions, please contact us to discuss possibilities.

WHAT OTHER SECURITY OPTIONS DO YOU OFFER?

We care about the security of your online data and that of your readers. That is why we actively monitor our platform for suspicious behaviour. This includes improved login security and security scans. Automatic updates ensure you can always use the newest functionality provided by third-party plugins and keep you and your data protected against hackers.

Billing

HOW CAN I BUY A LICENSE?

Contact us and we’ll set up your account in no time. You can contact us by phone or via the contact form on this website.

HOW DO I CANCEL MY ACCOUNT?

You can cancel your account up to 1 month before the renewal date. Otherwise, your account will be renewed for another 12 months. If you wish to cancel your account please contact us.

WHAT HAPPENS TO MY PUBLICATIONS IF I CANCEL MY ACCOUNT?

If you cancel your account, publications will be accessible until the end of the contract. After that, all publications will be taken offline. We’ll keep your settings and publications for 30 days after your contract ends. If you decide to renew during this period, your data can be restored. After that the data will be deleted permanently.

IS IT POSSIBLE TO GET A CUSTOM LICENSE WITH THE FEATURES I NEED?

Yes. If you want a custom license you can contact us for more information. We offer specific integrations and support custom development requests. A custom quotation is given per custom license.

Account & Free Trial

HOW DOES THE FREE TRIAL WORK?

You can use WP-Publisher for 30 days, free of charge. After 30 days your account will automatically be deactivated and deleted. Within your free trial period you can use every possible feature we have. You can work with it and give digital publishing a try. Just publish your own publication and see what it can bring you!

MY LOGIN IS NOT WORKING. WHAT CAN I DO?

If your account does not work, you can request a password reset. Please enter your e-mail address. If it is in our system, you will receive an email to create new account details.

HOW MANY DAYS CAN I USE THE FREE TRIAL?

The free trial period ends automatically after 30 days. Log in to your account to see how many days are left.

MY FREE TRIAL IS ENDING, WHAT NOW?

Your account will be stopped automatically when your free trial ends. You can contact us to purchase a license. If you buy a license within 30 days after the free trial ends we can restore your account with the data and settings you created during your free trial period. Your data will be deleted after 30 days if no license is bought.